Entrepreneurs: How Do You Like Your Customers?
Many years ago I had a boss who said: If you don’t truly like your … Continue reading
Posts tagged "customer experience"
Be the Architect of Creating Exceptional Customer Experiences
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic … Continue reading
Make an SOS Locker to Ace Customer Experience
It seems like everyone is talking about the customer experience these days. Employers are exhorting … Continue reading
Use an Empty Chair at Your Next Meeting
Lots of business leaders like to say, “The customer is always right.” Or, “We are … Continue reading
The Difference Between a Process Map and a Customer Journey Map
I was talking to a client this past week about my last blog posting and … Continue reading
