Many years ago I had a boss who said: If you don’t truly like your … Continue reading
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic … Continue reading
It seems like everyone is talking about the customer experience these days. Employers are exhorting … Continue reading
Lots of business leaders like to say, “The customer is always right.” Or, “We are … Continue reading
I was talking to a client this past week about my last blog posting and … Continue reading
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