Process Improvement

Strategic Planning with Kristin ArnoldWhat once was a process that worked in your company is out of control.  You have tweaked it, slapped some band-aids on it, and worked around it so that it will “work”.   Instinctively, you know there is a better way – more efficient and streamlined.  Ideally, you want to reduce the waste involved and the potential for errors.

Instinctively, you are either sensing the opportunity of improvement or feeling the pain of a bad process – time, quality, or budget.

Welcome to the land of process improvement where you take that Rube Goldberg and put it through a logical, systematic process to achieve the improvement results you are looking for:

  • Reduce the time it takes from start to finish
  • Eliminate the redundancies and duplication in the process
  • Get rid of the activities that don’t really add any value
  • Reduce the number of people who “touch” the process, thereby reducing the number of handoffs and potential for error
  • Leverage emerging and time-tested technologies
  • Find new ways to provide a satisfactory or even delightful outcome to the customer!

For those processes that are critical to your business, we can help you.  We have extensive experience in process improvement, process renovation and re-engineering.  Just give us a call to find out how we can help you.

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Kristin’s Process

There are no one-size-fits-all meeting plans here. Kristin uses a 4-step process to create and facilitate meetings that are customized to your outcomes, company culture, and the players involved.

1. Get Ready

Kristin talks with the meeting sponsor and gets crystal clear on the objectives. She’ll help you turn your general ideas into targeted deliverables.

2. Design the Meeting

In designing a meeting, Kristin’s goal is to truly “step into the shoes” of the people involved. She goes to great lengths to understand your company’s issues, culture, and unique challenges.

Before the meeting even begins, Kristin solicits the ideas of meeting attendees to discover areas of agreement—and where they don’t agree. She deploys a variety of tools and techniques to gather data, including attendee interviews and Web-based surveys.

The result? A meeting uniquely tailored to your group, that engages participants and gets your goals accomplished.

3. Facilitate the Meeting

Kristin guides the conversation and keep things high-energy and on track. During the meeting, she captures action steps as they arise. At the end, she confirms any agreed-upon action items that need to be done, and who is accountable for them.

4. Follow Up

Your meeting is only as good as the actions that come from it. Kristin ensures there’s a structure in place so you can maintain momentum. She’ll evaluate the session with you to create next steps.

Client’s Rave…

Kristin is a highly effective team facilitator. She is energetic and is able to develop sustainable, long-lasting changes. Kristin is an asset to any business transformation initiative.

Jeannette Mills

Jeannette Mills, Senior VP & Chief Customer Officer, Baltimore Gas & Electric Company

Kristin was outstanding in assisting my team to manage four critical company projects. Not only were the projects successful, but I was able to acquire new tools for my tool kit with Kristin’s guidance. Kristin is extremely personable and “gets it.”

Frank Knaefelz

Frank Knaefelz, VP Operations, Horizon Lines, LLC

More Testimonials

Streamline your processes today – Contact us at 1-800-589-4733 to learn more.