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Latest Blog Postings
Finding an Opportunity in the Midst of a Crisis
March-02-2021
There is a story that Thomas Bata, of Bata Shoe Company, used to relate about … Continue reading
Book Review: Inside Your Customer’s Imagination
February-22-2021
As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been … Continue reading
Bring Your Virtual Meeting to Life with “Show and Tell”
February-17-2021
I was coaching several panelists on how to make a virtual webinar/meeting more interesting and … Continue reading