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Latest Blog Postings

Finding an Opportunity in the Midst of a Crisis

March-02-2021

There is a story that Thomas Bata, of Bata Shoe Company, used to relate about … Continue reading

Book Review: Inside Your Customer’s Imagination

February-22-2021

As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been … Continue reading

Bring Your Virtual Meeting to Life with “Show and Tell”

February-17-2021

I was coaching several panelists on how to make a virtual webinar/meeting more interesting and … Continue reading