I was talking with a client who owns several car dealerships and he was lamenting … Continue reading
Many years ago I had a boss who said: If you don’t truly like your … Continue reading
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic … Continue reading
It seems like everyone is talking about the customer experience these days. Employers are exhorting … Continue reading
Have you ever had an amazing customer experience where everything smacks of the brand promise? … Continue reading
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