Book Review: Inside Your Customer’s Imagination

As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been … Continue reading
As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been … Continue reading
As a boy growing up in Crapaud, one of my favourite things was go out … Continue reading
I was talking with a client who owns several car dealerships and he was lamenting … Continue reading
Many years ago I had a boss who said: If you don’t truly like your … Continue reading
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic … Continue reading