Book Review: Inside Your Customer’s Imagination
As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been … Continue reading
Latest "Customer Experience" Posts
Food to Crow About: Building a Business to Last
As a boy growing up in Crapaud, one of my favourite things was go out … Continue reading
Answer these 5 Questions to Solidify Your Brand Promise
I was talking with a client who owns several car dealerships and he was lamenting … Continue reading
Entrepreneurs: How Do You Like Your Customers?
Many years ago I had a boss who said: If you don’t truly like your … Continue reading
Be the Architect of Creating Exceptional Customer Experiences
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic … Continue reading
