I was talking with a client who owns several car dealerships and he was lamenting on how customers are becoming even more and more demanding. “Remember when they were happy to get a cup of coffee while waiting to get their car fixed? Now, it’s not just coffee, but where’s the latte, the Splenda, and soy milk? And – oh by the way – if they don’t want to wait, they expect a loaner car while their car is being serviced!” Exasperated, he asked, “When will this ever stop?” Continue reading “Answer these 5 Questions to Solidify Your Brand Promise” »
Check out how the new Weight Watchers CEO Mindy Grossman talks about how she shifted the company’s purpose from being “the undisputed leader in weight loss to a much more holistic partner in people’s health and wellness.” Continue reading “Use the “Purpose Filter” to Make Decisions” »
For the most part, people who are being disruptive in a meeting don’t realize the impact they are having on the team; they are just being themselves. The key to handling these situations is to intervene gracefully while maintaining the self-esteem of the disrupter.
The best way to intervene is to prevent the problem from happening in the first place. But preventions alone won’t keep all your problems from surfacing. Continue reading “Use “Escalating Interventions” to Intervene Gracefully in Your Next Meeting” »
This is a great activity to encourage your team members to work together to generate ideas, organize them, build a consensus to selection, and take action. Use a space large enough for groups of three team members at each table for assembling a small jigsaw puzzle. Allow about 20 minutes for this exercise. Continue reading “Team Building Activity: Team Process Puzzle” »
When a leader is trying to communicate a complex idea in a simple form, a “contextual model” can help. A contextual model can be a simple 2×2 matrix (think Covey’s important vs. urgent quandrant model), a pyramid (think the food industry pyramid and Maslov’s Hierarchy of Needs)..and the list goes on! In fact, many years ago, Charlie Tombazian and I presented a session at the International Association of Facilitator’s Convention on process models that facilitators use to help our clients make better decisions! I still haul out those models from time to time! Continue reading “Use a Contextual Model to Communicate Clearly” »
While a team member can effectively perform the role of facilitator in many situations, it is often preferable to use a facilitator who is not a team member nor a member of the related functional area. This might be an “in-house” facilitator who is not associated with the team’s work or an independent facilitator (like myself!) Continue reading “When to Use an External Facilitator” »
Neen James has hit the nail squarely on the head in her latest book, Attention Pays: How to Drive Profitability, Productivity, and Accountability. “We don’t have a time management crisis,” she says. “We have an attention management crisis.” Continue reading “Book Review: Attention Pays: How to Drive Profitability, Productivity, and Accountability” »
Summer is almost here and organizations and employees are now seriously thinking about getting away. But, vacation is being re-defined in a way that managers could never have imagined years ago. The new policy is – “There is no policy!” Take as much vacation as you want. At first glance, this seems like a very dangerous practice. Won’t employees take advantage of you? Continue reading “How Does Unlimited Vacation Days Effect Productivity?” »
We all have different opinions about how a good conversation is supposed to unfold. Is it one person talking at a time or a big cacophonous melange of disparate voices overlapping each other? Continue reading “Have a Conversation About Your Team’s Conversational Style” »
Technology is changing our lives in myriad ways. Much of it is good, but some is causing us harm ̶ psychologically, physically, emotionally, and spiritually. In last week’s column, I approached the subject of cell phones in the workplace, but, what is technology doing to our lives in general? Continue reading “What is Technology Doing to Our Teams?” »
Many books on “Change” are highly theoretical; whereas Lior Arussy’s latest book, Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future asserts that change is highly personal. Whether you are leading changes within your organization, dealing with personal changes, or being subjected to changes either professionally or personally, you can identify with and understand Arussy’s five steps to embracing (and succeeding in) that change.
Last week, while facilitating a group of executives at the Chief Executive Network, the discussion turned to allowing employees to carry mobile devices in the workplace. There was great disparity in beliefs, policies, and practices that have been implemented in the various companies. Continue reading “It’s Not the Cell Phone! Should Social Media be Banned at Work?” »
This past week at a Chief Executive Network (CEN) event in Chicago, I was fortunate to see a wonderful speaker, Stephanie Wachman, who presented some great ideas on time management. She really explained in simple terms how to conserve energy, get more stuff done, and be less stressed. Continue reading “Get More Done, Be Less Stressed: 5 Tips to Increase Productivity” »
The word “accountability” is the latest buzzword going around business. “We don’t have accountability,” executives lament. “We have to hold our people accountable.” Yep, leaders want some of that there accountability…like you can point at it. That you can scoop some up and put it on your cafeteria tray. A person either has it or doesn’t have it. Continue reading “Team Accountability Boils Down to This One Element” »
It is that time of year that lots of new graduates will be looking for jobs. But, who do you hire to take on important positions in your organization? When I ask business owners and senior managers, “What is one of the top challenges you have?” Most say; putting the right people in the right jobs. Continue reading “Hiring Tips – Stop Reading Resumes!” »