Time. We all have just 24 hours in one day. Doesn’t matter if you are the President of the company, a customer-facing employee, or in the back office. We all have just 24 hours – and where each of us allocate that time is a choice. Continue reading “Your Choices Reflect Your Highest Priorities” »
This is an entertaining team activity that demonstrates the concept of a “stretch” goal. It works with any size group and requires about five to 10 minutes. You will need an easel chart or whiteboard and a marking pen.
A colleague mentioned the name of a book he read that made a profound impact on him and his view of the world. It is To Heal a Fractured World: The Ethics of Responsibility by Rabbi Jonathan Sacks. Have you heard of it? I had not, so I ordered a copy and started reading it this week. Continue reading “The Essence of Truly Extraordinary Teamwork!” »
This activity is a great opportunity for demonstrating the importance of taking time to reconnect as a team. You will need a space large enough for the team as a group to be able to mingle about for about five to 15 minutes. Have refreshments available. Continue reading “Team Building Activity: The Importance of Tea Time” »
To prevent the “Rock Phenomenon” from occurring in your team, take the time to mutually agree on the problem. It might not be the most apparent, obvious problem, so go around the table and let everyone weigh in on what they think might be the problem or issue to be solved. Restate the problem in a number of different ways to learn more about its dimensions and related problems and issues. You may find that your original idea is not the problem at all! Continue reading “Help Your Team Avoid the “Rock Phenomenon”” »
“What were they thinking?” Roger, the CEO of a mid-sized US-based company was shaking his head, lamenting a recent recommendation presented by one of his business units. “I just don’t get it! It’s like they didn’t think through the ramifications of this idea. It’s patently obvious that this is the wrong thing to do!” Continue reading “Ask These 4 Specific Questions to Make a Great Decision” »
OHMIGOSH! It’s been 25 years since I started Quality Process Consultants, Inc. It was early September of 1993, and Ed Zunich, a colleague from the Hampton Road Quality Management Council, had heard about the facilitation skills workshop I developed for my US Coast Guard buddies. He asked me if I could train some of his folks in facilitation skills and so, QPC Inc. was born! Continue reading “What Does a Facilitator Do Throughout 25 Years in Business?” »
You can practice this activity to creatively demonstrate the interrelationships and importance of each team member – particularly at the end of the team’s work. It works well with 5 or more members and takes 10 to 20 minutes. Continue reading “Team Building Activity: The Web We Weave” »
In case you’ve been living under a rock, the “Queen of Soul,” Aretha Franklin, died at age 76, following reports that she was gravely ill. She leaves a lasting legacy with her powerful anthem “R-E-S-P-E-C-T,” which, whenever I work with a team, this chart-topping hit inevitably comes to mind. I have even had a team break out in song over this simple word! Continue reading “What is R.E.S.P.E.C.T. When it Comes to Teamwork?” »
I was talking with a client who owns several car dealerships and he was lamenting on how customers are becoming even more and more demanding. “Remember when they were happy to get a cup of coffee while waiting to get their car fixed? Now, it’s not just coffee, but where’s the latte, the Splenda, and soy milk? And – oh by the way – if they don’t want to wait, they expect a loaner car while their car is being serviced!” Exasperated, he asked, “When will this ever stop?” Continue reading “Answer these 5 Questions to Solidify Your Brand Promise” »
Check out how the new Weight Watchers CEO Mindy Grossman talks about how she shifted the company’s purpose from being “the undisputed leader in weight loss to a much more holistic partner in people’s health and wellness.” Continue reading “Use the “Purpose Filter” to Make Decisions” »
For the most part, people who are being disruptive in a meeting don’t realize the impact they are having on the team; they are just being themselves. The key to handling these situations is to intervene gracefully while maintaining the self-esteem of the disrupter.
The best way to intervene is to prevent the problem from happening in the first place. But preventions alone won’t keep all your problems from surfacing. Continue reading “Use “Escalating Interventions” to Intervene Gracefully in Your Next Meeting” »
This is a great activity to encourage your team members to work together to generate ideas, organize them, build a consensus to selection, and take action. Use a space large enough for groups of three team members at each table for assembling a small jigsaw puzzle. Allow about 20 minutes for this exercise. Continue reading “Team Building Activity: Team Process Puzzle” »
When a leader is trying to communicate a complex idea in a simple form, a “contextual model” can help. A contextual model can be a simple 2×2 matrix (think Covey’s important vs. urgent quandrant model), a pyramid (think the food industry pyramid and Maslov’s Hierarchy of Needs)..and the list goes on! In fact, many years ago, Charlie Tombazian and I presented a session at the International Association of Facilitator’s Convention on process models that facilitators use to help our clients make better decisions! I still haul out those models from time to time! Continue reading “Use a Contextual Model to Communicate Clearly” »
While a team member can effectively perform the role of facilitator in many situations, it is often preferable to use a facilitator who is not a team member nor a member of the related functional area. This might be an “in-house” facilitator who is not associated with the team’s work or an independent facilitator (like myself!) Continue reading “When to Use an External Facilitator” »