Every organization strives to achieve higher levels of engagement and loyalty both from their employees and their customers.  Is it possible for leaders to create that engagement, maintain a competitive advantage, and maximize profits in this climate when people are … Continue reading

I just got back from the ISA – The Association of Learning Providers’ Annual Business Retreat – full of great insights and networking with other executives of training companies.  (Hence, the reason why my weekly blog post is a bit later … Continue reading