During the snowstorm last week, I flew from Reagan National Airport to Toronto and then on to Charlottetown (in Prince Edward Island). As the plane was being de-iced in Toronto, I kept thinking about the phenomenon, Captainitis, as explained in … Continue reading

Everyone is entitled to an opinion, but there are limits to how far team members can take their opinions. All too often, team members forget to encourage a healthy dialogue among team members and turn the conversation into a debate … Continue reading