Vastly Improving Relationships and Services with Your Customers and Suppliers
Process Mapping Master Class
Have you ever heard: “This isn’t working, we need to streamline this process!” or “Let’s clear up the confusion here!” If so, where do you begin to fix the problems? Better yet, can the problems even be fixed? Or, are you even sure you have the real problem pegged?
The Process Mapping Master Class will answer those questions and tackle those problems by using a process called Process Mapping. It is a way to ‘dig deep’ into the problem to:
- Identify the real problem(s).
- Find out who and what the problem(s) affects.
- Identify the cause(s).
- Identify potential short/long term solutions.
Whether you are ‘clueless’ or more experienced in the use of process mapping, you will gain insights to help improve relations with and service for your customers and suppliers.
Master Class Approach
Our Master Class approach relies on a facilitative style, modeling the behaviors and tools used in process mapping. Key content is reinforced with printed materials and group exercises allowing for fast learning and simple implementation.
Who Should Attend?
This Master Class is designed for team leaders, facilitators, team sponsors, and team members responsible for understanding how a process truly works. We have found that having between 10 and 25 participants in each Master Class makes for the highest level of learning and collaboration.
Each participant will have some prework required before they can take part in the Process Mapping Master Class. This prework consists of a web-based pre-Master Class survey that will help us clarify and classify the specific needs of each participant so that we can host the most effective and efficient Master Class imaginable.
Sample Outline and Duration for the Process Mapping Master Class
Here is a brief list describing the intensity of this full day Master Class:
- Process Mapping
- Process-present vs. future
- Create Alignment
- Who participates?
- Goals and deliverables
- Start and end points of the process
- Feedback and commitment
- Understand the Process
- Multiple levels of detail
- Develop and organize common understanding of ideas
- Identify problems and opportunities
- Root causes vs. quick fixes
- Team Dynamics
- Flowcharts, Diagrams, Charts
- Value added
- Work flow
- Validate Core Process
- Process Mapping Conventions/Icons
- Common Pitfalls
- Plan and Make Changes
- Standardize the Process
- Evaluate Progress
One month after the Master Class, all participants will complete a follow-on, web-based questionnaire to gauge learning and application to the workplace. This will allow us to see the areas where our past participants are making the most improvements and how to implement new strategies for the upcoming Process Mapping Master Class.
- Facilitation for Project and Team-Based Environments
- Advanced Facilitation Skills
- Conference/Small Group Facilitator
- Facilitation Tools and Techniques
I have completed two other facilitation courses by national organizations and found yours to be by far superior both in content and delivery.
Kay Freidinger, Director, Missouri Department of Revenue
Kristin does an excellent job at facilitation and team training! I have used and continue to use the lessons learned from your facilitation classes in all areas of my work.
John Wilson, Director of Operations, Colpal, Inc.