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Process Improvement Teams

Analyze Your Processes, Developing Solutions and Implementing an Action Plan

Is there something in dire need of fixing, but you’re not sure how to tackle the problem? You may not even be sure of where or how to start looking for the problem. If this sounds like a situation that you have experienced or are experiencing currently, then the Process Improvement Team Master Class is a must attend for you and your team.

This Master Class is specifically designed to provide your team with the skills and knowledge to systematically look at work processes, analyze them for “added value” and eliminate waste from the processes.

We strive to enable our participants to start a process improvement team focused on:

  • Defining a problem.
  • Analyzing the problem for root causes.
  • Developing a solution.
  • Implementing and monitoring the action plan.

Master Class Approach

Our Master Class approach relies on a facilitative style, modeling the behaviors and tools for well-run problem-solving meeting. Key content is reinforced printed materials allowing for fast learning and simple implementation.

Who Should Attend?

This Master Class is for novice team leaders, members, or facilitators who need basic technical skills on how to continuously improve their work processes. We have found that having between 12 and 20 participants in each Master Class makes for the highest level of learning and collaboration.

Each participant will have some prework required before they can take part in the Process Improvement Teams Master Class. This prework consists of a web-based pre-Master Class questionnaire that will help us clarify and classify the specific needs of each participant so that we can host the most effective and efficient Master Class imaginable.

Sample Outline and Duration for the Process Improvement Teams Master Class

Here is a brief list describing the intensity of this 2 Day Master Class:

  • What Every Team Needs to Know
    • Maintain Communications
    • Fix Obvious Problems
    • Look Upstream
    • Document Progress and Problems
    • Monitor Changes
  • The Quality Improvement Process – The Scientific Approach
    • Understand the Problem
    • Collect Meaningful Data
    • Analyze the Data for Root Causes
    • Develop Appropriate Solutions
    • Plan and Make Changes – Shewart’s PDCA Cycle
  • Meeting for Success
    • Team Composition and Roles
    • Agendas
    • Meeting Outcomes and Objectives
    • Ground Rules
    • Meeting Minutes
    • Stages of Team Growth
    • Interventions
  • The Basic Process Improvement Tool Box
    • Brainstorm
    • Multivote
    • Data Collection Plan
    • Flowchart
    • Cause and Effect Diagram
    • Check Sheet
    • Survey
    • Pareto Chart/Analysis
    • Trend Chart
    • Force-Field Analysis
    • Action Plan
    • Team Presentation

Learning Assessment

One month after the Master Class, all participants will complete a follow-on, web-based questionnaire to gauge learning and application to the workplace. This will allow us to see the areas where our past participants are making the most improvements and how to implement new strategies for the upcoming Process Improvement Teams Master Class.

Client’s Rave…

Kristin was outstanding in assisting my team to manage four critical company projects. Not only were the projects successful, but I was able to acquire new tools for my tool kit with Kristin’s guidance. Kristin is extremely personable and “gets it.”

Frank Knafeiz

Frank Knafeiz, VP, Terminal Operations, Horizon Lines

Kristin Arnold is the best I’ve ever seen on the subject of ‘effective teams,’ at all levels from senior execs to problem solving teams… I highly recommend her if you ever need some outside help on your directions for team effectiveness.

Steven L. Holcomb

Steven L. Holcomb, Senior Project Engineer, Newport News Shipbuilding

More Testimonials

Customized Master Classes

Designed and customized to meet your specific needs, our Master Classes provide the best possible experience for executives, managers, team leaders, facilitators and individual members of your team.
Contact Kristin today and provide your team with the skills needed to systematically look at work processes, analyze them and eliminate waste.