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Over the past two decades, we have worked with hundreds of teams at all levels and across myriad industries including health care, manufacturing, engineering, government, and banking.  Many of these teams have been cross-functional or made up of people from different companies and organizations along the value chain.  We typically work with senior leadership at corporate headquarters, business units and regional offices.icons

Corporations

Accuform Signs | Advanced Emissions Solutions, Inc. | American Express Travel Services | AmeriGas Propane, Inc. | Anheuser Busch, Inc. | Aramark | Axosoft | Baltimore Gas & Electric | Bank of America | Bard PV | Bombardier Aerospace | Caterpillar, Inc. | Dixon, Hughes, Goodman, LLC | GCon, Inc. | Grimes Aerospace (now Honeywell International) | Harley Davidson Motor Company | Hess Corporation | Ingenuity Engineers | The ITA Group, Inc. | Kia Motors America | KPMG LLC | Kroger | Lockheed Martin | Marathon Oil Company | Medicis Pharmaceutical Corporation | Mercedes-Benz USA | Monarch Marking Systems | Newport News Shipbuilding | Paragon Space Development Corporation | Pennsylvania State University Applied Research Lab | Pike’s Peak Behavioral Health Group | Pyramid Mouldings | Rain for Rent | Raytheon Company | Sage | Science Applications International Corporation (SAIC) | Seismic Equipment Solutions | T. Rowe Price | teleNetwork | TGS | United Conveyer Corporation | Wayne Fueling Systems | Western Union. 

Associations & Organizations

Air Movement and Control Association International, Inc. | Air Traffic Control Association (ATCA) | American Association of Airport Executives (AAAE) | American Specialty Toy Retailing Association (ASTRA) | Association of Learning Providers (ISA) | Association of Real Estate License Law Officials (ARELLO) | Arizona Business Travel Association | Arizona Commerce Authority | Arizona Rock Products Association (AZRPA) | Automatic Fire Alarm Association | Automotive Recyclers Association | Canadian Mental Health Association | Center for Environmentally Sustainable Mining (CESM) | Center for Healthcare Supply Chain Management | Challenger Center for Space Science Education | Federal Executive Institute Alumni Association | International Association of Speakers Bureaus (IASB) | International Facilities Management Association | International Maritime Organization | International Petroleum Industry Environmental Conservation Association (IPECA) | Make-A-Wish Foundation | Meeting Professionals International (MPI) | Mutual Fund Dealers Association | National Association of Bar Executives (NABE) | National Business Aviation Association (NBAA) | National Institute of Building Sciences | National Managers Community | The Nature Conservancy |Professional Convention Management Association (PCMA) | Project Management Institute (PMI) | Real Estate Investment Securities Association (REISA) | Sea Service Leadership Association | SEMATECH | State Bar of Arizona | U.S. Naval Institute | Virginia’s Center for Innovative Technology | YMCA.

Government

County of Baltimore, MD | Defense Finance & Accounting Service (DFAS) | Farm Credit Administration | Farm Credit System Insurance Corporation | Federal Deposit Insurance Corporation | National Aeronautics and Space Administration (NASA) | National Geospatial Intelligence Agency | States of Virginia, Maryland and Missouri | U.S. Armed Forces: USAF, USA, USACE, USMC, USN, USCG | U.S. Department of Health & Human Services | U.S. Department of Justice | U.S. Department of Veterans Affairs | U.S. Environmental Protection Agency | U.S. Food and Drug Administration | U.S. Veterans Administration | Western Union | Workers Compensation Board of Prince Edward Island.

Client Testimonials

Here is a sample of testimonials from different sectors and industries we have served:

Aerospace | Defense

Garnett Stowe

After literally decades of personally participating in these exercises, I was pleasantly surprised at Kristin’s skill in making this off-site one of the best ever. She exceeded all the team goals I set and provided several useful recommendations in her closing remarks and leave behind materials. Kristin is my first choice in the future to help me identify and resolve the challenges associated with any large team building exercise. She has my unqualified recommendation as a facilitator, mentor, and problem solver of the first order.

Garnett Stowe, Vice President, Raytheon Company

Kristin is a cornerstone of the success of the organizations I led over 20+ years including federal programs, corporations and non-profits. Her preparation, rapid assimilation of our needs, and facilitation provided my teams the necessary forum to build our strategic and annual plans from which our success is built. We are able to accomplish this in a concise format that leads to actionable plans and responsibilities for our team.

Lance Bush, President and CEO, Challenger Center for Space Science Education

You certainly are the best at your profession. You are the best Team Facilitator Trainer in the WORLD!

Steve Orr, Operations Manager, Honeywell International

I highly recommend Kristin Arnold as an innovative and interactive presenter who brought in new and useful technologies and techniques to challenge the audience think and take action. A delight to work with, she tailored her entire session to our industry and the audience. I look forward to working with her again!

Bob Hobbi, Co-Chair, National Business Aviation Association Leadership Conference

Kristin consistently provides outstanding results. Her expertise in diagnostics and recommendations for self-directed work teams is excellent, and she is also a master at facilitating difficult discussions.

Donna Speller Turner, Performance Consultant, NASA Langley Research Center
Ed Zunich

Her success rate training facilitators is exceptional. My previous experience was about one in four who completed the training would be successful facilitators. Kristin trained over 125 facilitators for us and only two didn’t make the grade. Her method of teaching facilitators is more effective than any other I have found. She is also a master at teaching and facilitating process teams. More importantly, she receives the strongest possible recommendations from her toughest critics – her students….I recommend her without qualification.

Ed Zunich, Vice President, Grimes Aerospace Company (now Honeywell)

Excellent capture of our thoughts, Kristin. Thanks for doing such a thorough job [facilitating our meeting]. I’m amazed that you got us through such a daunting task in less than four hours.

David Tarbox, Director, Operational Technologies and Solutions, Raytheon Company

Kristin Arnold did an outstanding job as facilitator for the U.S.-South Africa Aviation Leadership Forum. Her skills in bringing people together to positively interact and debate critical aviation leadership skills was a major reason for the overall success of the Forum.

Spencer Dickerson, Sr. Executive VP of Global Operations, American Association of Airport Executives

Kristin is the definition of confidence and is the epitome of “master facilitator”.  The moment Kristin was hired, the project went from zero to 60 . On our first conference call, she quickly and easily gained the confidence of the leadership team who had never met her.  She took our vision and brought it to fruition very quickly.  She came to the event prepared, used a variety of different techniques to keep the conversation going, and helped us significantly by providing detailed notes of the roundtable quickly that we used as a base for a document summarizing the event.  The members loved it and generated a buzz among the membership beyond those who attended.

Claire Rusk, Vice President of Operations, Air Traffic Control Association

Association

I hired Kristin to work with my Board of Directors (2010) to facilitate our strategic planning session. My Board is composed of executive-level distributors and manufacturers. She provided me with the preplanning support that we needed to keep the Board on-task, facilitated the meeting (totaling wowing my Board) and then provided a post-meeting summary that we used as our blue-print to complete our planning process. She managed the process flawlessly and on-budget.

Karen Ribler, Executive VP & COO, Center for Healthcare Supply Chain Research
Steve Fletcher

Thank you for the marvelous effort you put in to our off-site. This was a very new exercise for many involved, and you managed to continuously steer the discussion and activity in to productive areas. I think the outcomes were great and we should be able to keep on track and focused for awhile. Well done!

Steve Fletcher, Managing Director, Automotive Recyclers of Canada

Kristin is a cornerstone of the success of the organizations I led over 20+ years including federal programs, corporations and non-profits. Her preparation, rapid assimilation of our needs, and facilitation provided my teams the necessary forum to build our strategic and annual plans from which our success is built. We are able to accomplish this in a concise format that leads to actionable plans and responsibilities for our team.

Lance Bush, President and CEO, Challenger Center for Space Science Education
Scott Gureck

Two years ago, Kristin helped the U.S. Naval Institute develop an absolutely outstanding Strategic Plan. I’m a strong believer in the process Kristin outlined for us and the way she helped guide us. The plan has withstood the test of time, and is driving significant results. Kristin has my highest possible recommendation!

Scott Gureck, EVP, Membership and Marketing, U.S. Naval Institute
Tom Hammerberg

We have used other facilitators before, but Kristin did the best job of keeping our Board focused . For the first time, I actually think there will follow through!

Tom Hammerberg, President/Executive Director, Automatic Fire Alarm Association

You have been a constructive and challenging provocateur and facilitator that has helped ISA turn wishful thinking into reality. Our strategy has already begun to show tangible results.

Pamela J. Schmidt, Executive Director, The Association of Learning Providers (ISA)
John Phelps

We asked Kristin to deliver a program regarding personnel trends geared to our organization and demographics. Kristin was able to quickly understand our organization and to provide concrete ideas and common sense solutions. She did a terrific job pulling it together and delivering it in a way that was fun and inspiring.

John Phelps, CEO, State Bar of Arizona

We could not have met our ambitious goals without Kristin’s critical insights, expertise, and invaluable experience. If you need an expert who can deliver superb results quickly and under pressure – she is the person to call!

Peter Daly, CEO, U.S Naval Institute

I highly recommend Kristin Arnold as an innovative and interactive presenter who brought in new and useful technologies and techniques to challenge the audience think and take action. A delight to work with, she tailored her entire session to our industry and the audience. I look forward to working with her again!

Bob Hobbi, Co-Chair, National Business Aviation Association Leadership Conference

Kristin Arnold did an outstanding job as facilitator for the U.S.-South Africa Aviation Leadership Forum. Her skills in bringing people together to positively interact and debate critical aviation leadership skills was a major reason for the overall success of the Forum.

Spencer Dickerson, Sr. Executive VP of Global Operations, American Association of Airport Executives

Our attendees rated the session 4.6/5 and came away with tons of new ideas and built meaningful industry connections. Their only complaint was that they ran out of time. A job very well done, Kristin.

Amanda Zawad, Associate Director of Meetings & Exhibits, American Specialty Toy Retailing Association

Kristin is the definition of confidence and is the epitome of “master facilitator”.  The moment Kristin was hired, the project went from zero to 60 . On our first conference call, she quickly and easily gained the confidence of the leadership team who had never met her.  She took our vision and brought it to fruition very quickly.  She came to the event prepared, used a variety of different techniques to keep the conversation going, and helped us significantly by providing detailed notes of the roundtable quickly that we used as a base for a document summarizing the event.  The members loved it and generated a buzz among the membership beyond those who attended.

Claire Rusk, Vice President of Operations, Air Traffic Control Association
John Phelps

Kristin Arnold’s energetic and innovative approach to helping organizations and leaders embrace and effectively address change is truly remarkable.  We engaged Kristin to create a wide-reaching and multi-faceted program. We wanted the program to:  1-connect with our organization’s membership at all levels, and 2-to identify and address critical issues in a fun and dynamic way.  She delivered far beyond our expectations, resulting in the creation of constructive and achievable objectives that now drive and support our organization’s strategic plan.

John Phelps, CEO, State Bar of Arizona & Chair of the National Association of Bar Executives Program Committee

Energy | Utilities

John Farrell

Kristin is a highly skilled facilitator and speaker. She blends great subject matter knowledge with practicality to help groups achieve their objectives. I recommend Kristin without reservation.

John Farrell, HR Manager, Marathon Oil Company

The meeting results were very strong and it is always fun working with you. I appreciate how much you put into helping us be successful.

Janet Valades, Director, Environmental Health & Safety, Hess Corporation

Kristin is a highly effective team facilitator… She is energetic and is able to develop sustainable, long-lasting changes. Kristin is an asset to any business transformation initiative.

Jeannette Mills, Senior VP & Chief Customer Officer, Baltimore Gas & Electric Company

I am sure we would not have gotten to the same place (i.e., a solution) if you had not helped keep us on task. I look forward to seeing you on the next project.

Kurt Kriter, VP, Environmental Health & Safety, Hess Corporation
Daniel Sullenbarger

I think the use of the words ‘dynamic,’ ‘masterfully,’ and ‘extraordinary’ fit you perfectly.

Daniel Sullenbarger, VP, Corporate Responsibility, Marathon Oil Company

Engineering

Kristin did an excellent job! She kept us on target and used different techniques to reach consensus in a timely manner. We left the session with conceptual goals and action plans.

Gary C. Beach PE, President McCrone, Inc

Kristin is an excellent facilitator who truly understands her client’s goals. Her friendly personality quickly puts everyone at ease. She helps you self-discover rather than providing all the answers up front.

Wendy Lanser, Supervisor, Communications & Employee Development, Caterpillar, Inc

Kristin demonstrated that she is a pro at her business… Essentially, she helped us to come to an understanding of what we each thought we knew, to find out what we really knew, and to get it all out of us and into discussible form.

Thomas I. Young, FCSI, CCS, Director of Specifications, SmithGroup/JJR

You pulled a diverse group of people together. My team has given me nothing but great comments concerning the meeting and the quality of input we received. Thanks again!!!!

Doug Martin, Manager, U.S. Army Corps of Engineers

I must tell you, on Friday I co-facilitated a meeting for our VP and her direct reports. When it came time to discuss action items, I jumped up, grabbed several markers, and got them on task. I think in the 45 minutes I had the floor I must have used five or six techniques I learned in our session.

Sandi J. Biagini, Technical Services Division HR Consultant, Caterpillar, Inc

Financial

Kay Freidinger

Kristin does a great job of getting the principles across while making the workshop interesting and interactive. Class participants give her rave reviews.The participants in the department’s Leadership Development Program enjoyed your Extraordinary Team Facilitator workshop. They found your presentation to be top-notch. Comments I have heard include such things as…she presented the information in a very informative, non-threatening manner with just the right touch of light humor. Kudos to you on a job well done! On a more personal note, I add to the team’s compliments. I have completed two other facilitation courses by national organizations and found yours to be by far superior both in content and delivery.

Kay Freidinger, Director, Missouri Department of Revenue
T.Rowe Price

I am so grateful for your wonderful presentation. I don’t know what I would have done without my new knowledge….Thanks so much for bringing your expertise to T. Rowe Price. I’m a true believer!

Kara Wisner, Project Manager, T. Rowe Price Associates

Healthcare | Pharma

We came back recharged after our teambuilding session with you!

Ron Marler, VP, North America Toxicology Services, Covance Laboratories, Inc

Kristin, you are truly awesome. I really appreciate the coaching; you give a great perspective on things.

Jim Scott, Vice President of Operations, Covenant Care, Inc

I hired Kristin to work with my Board of Directors (2010) to facilitate our strategic planning session. My Board is composed of executive-level distributors and manufacturers. She provided me with the preplanning support that we needed to keep the Board on-task, facilitated the meeting (totaling wowing my Board) and then provided a post-meeting summary that we used as our blue-print to complete our planning process. She managed the process flawlessly and on-budget.

Karen Ribler, Executive VP & COO, Center for Healthcare Supply Chain Research

It was great to have you and you did a beautiful job teasing out the kernels of the issues and keeping us on task. That just wouldn’t have been possible if one of us had tried to serve in that role!

Tracy Casteuble, VP Research & Education, Healthcare Distribution Management Association

Kristin Arnold is truly the best moderator I have had the pleasure to work with. She was instrumental in helping our sales and marketing team properly prepare for and successfully launch an industry accredited webinar which included a panel discussion. Our goal was to make the session educational and engaging while also subtly building brand awareness. Based on comments we received, we did just that! Kristin knows how to ask the right questions in order to stay on track, and how to lead a team to set and achieve their goals and objectives. She is genuine, fun and a pleasure to work with.

Taya Paige, Business Development Manager, ITA Group, Inc.

Government | Military

Scott Gureck

Two years ago, Kristin helped the U.S. Naval Institute develop an absolutely outstanding Strategic Plan. I’m a strong believer in the process Kristin outlined for us and the way she helped guide us. The plan has withstood the test of time, and is driving significant results. Kristin has my highest possible recommendation!

Scott Gureck, EVP, Membership and Marketing, U.S. Naval Institute
Kay Freidinger

Kristin does a great job of getting the principles across while making the workshop interesting and interactive. Class participants give her rave reviews.The participants in the department’s Leadership Development Program enjoyed your Extraordinary Team Facilitator workshop. They found your presentation to be top-notch. Comments I have heard include such things as…she presented the information in a very informative, non-threatening manner with just the right touch of light humor. Kudos to you on a job well done! On a more personal note, I add to the team’s compliments. I have completed two other facilitation courses by national organizations and found yours to be by far superior both in content and delivery.

Kay Freidinger, Director, Missouri Department of Revenue

It gives me great pleasure to thank and commend your ‘Extraordinary Team’ for the outstanding support you provided to the National Maritime Recovery Symposium….attended by a host of high level government officials as well as maritime industry executives. It was professionally executed and achieved the desired outcomes. I have received many positive comments regarding the symposium, including the superb management of the break-out work groups, a very challenging task due to the large group sizes as well as the passion of the participants on the subject of recovery.

Brian Salerno, Rear Admiral, Director of Inspections and Compliance, U.S. Coast Guard
Michael Chaleff

I have hired Kristin to deliver content, I have recommended her to others that have hired her, and I have sought her out to help me develop my skills as a presenter and facilitator. In each instance she performed flawlessly.

Michael Chaleff, Special Counsel, U.S. Department of Justice

I think [your team facilitator course] was the best utilized training time I’ve ever experienced. Nary a minute was wasted; everything we did contributed to the objective of turning out a trained facilitator…Best I’ve attended.

Karl F. Liebert, Senior Facilitator, CINCLANT, U.S. Navy

Kristin consistently provides outstanding results. Her expertise in diagnostics and recommendations for self-directed work teams is excellent, and she is also a master at facilitating difficult discussions.

Donna Speller Turner, Performance Consultant, NASA Langley Research Center

As the facilitator on numerous important and strategic public meetings and working sessions, you established yourself as a valued and trusted member of our team. You gained the respect and cooperation of the many stakeholders allowing the study to progress forward with significant gains.

Jeffrey C. Irving, P.E., Chief, Civil Branch Programs & Project Management Division, U.S. Army Corps of Engineers

Legal

John Phelps

We asked Kristin to deliver a program regarding personnel trends geared to our organization and demographics. Kristin was able to quickly understand our organization and to provide concrete ideas and common sense solutions. She did a terrific job pulling it together and delivering it in a way that was fun and inspiring.

John Phelps, CEO, State Bar of Arizona
Michael Chaleff

I have hired Kristin to deliver content, I have recommended her to others that have hired her, and I have sought her out to help me develop my skills as a presenter and facilitator. In each instance she performed flawlessly.

Michael Chaleff, Special Counsel, U.S. Department of Justice
Duncan Smith

Kristin brings to any situation a wealth of knowledge and experience… She is an exceptionally adept facilitator and trainer who instills a high level of comfort and confidence with whomever she works.

Duncan Smith, President, Smith Advocacy Group LLC
John Phelps

Kristin Arnold’s energetic and innovative approach to helping organizations and leaders embrace and effectively address change is truly remarkable.  We engaged Kristin to create a wide-reaching and multi-faceted program. We wanted the program to:  1-connect with our organization’s membership at all levels, and 2-to identify and address critical issues in a fun and dynamic way.  She delivered far beyond our expectations, resulting in the creation of constructive and achievable objectives that now drive and support our organization’s strategic plan.

John Phelps, CEO, State Bar of Arizona & Chair of the National Association of Bar Executives Program Committee

Manufacturing

Steven L. Holcomb

Kristin Arnold is the best I’ve ever seen on the subject of ‘effective teams,’ at all levels from senior execs to problem solving teams…. I highly recommend her if you ever need some outside help on your directions for team effectiveness.

Steven L. Holcomb, Senior Project Engineer, Newport News Shipbuilding

Kristin is an excellent facilitator who truly understands her client’s goals. Her friendly personality quickly puts everyone at ease. She helps you self-discover rather than providing all the answers up front.

Wendy Lanser, Supervisor, Communications & Employee Development, Caterpillar, Inc

The Columbus Bakery could not be more appreciative of the presentation you made to our 540 associates. “Building Extraordinary Teams” was exactly the presentation we needed to feed the minds of all our team members. We are looking forward to keeping you posted on the progress we intend to make as result of teachings.

Thom Hillberry, Human Resources Manager, Kroger Columbus Bakery

You certainly are the best at your profession. You are the best Team Facilitator Trainer in the WORLD!

Steve Orr, Operations Manager, Honeywell International

I must tell you, on Friday I co-facilitated a meeting for our VP and her direct reports. When it came time to discuss action items, I jumped up, grabbed several markers, and got them on task. I think in the 45 minutes I had the floor I must have used five or six techniques I learned in our session.

Sandi J. Biagini, Technical Services Division HR Consultant, Caterpillar, Inc
John Wilson

Kristin does an excellent job at facilitation and team training! I have used and continue to use the lessons learned from your facilitation classes on effective teams in all areas of my work.

John Wilson, Director of Operations, Colpak, Inc.

Having you facilitate and help organize the meeting allowed us to keep on schedule but more importantly you ensured we all stayed focused. Thank you for helping making the event both thought-provoking and fun!

Neil Thomas, CEO, Wayne Fueling Systems
Ed Zunich

Her success rate training facilitators is exceptional. My previous experience was about one in four who completed the training would be successful facilitators. Kristin trained over 125 facilitators for us and only two didn’t make the grade. Her method of teaching facilitators is more effective than any other I have found. She is also a master at teaching and facilitating process teams. More importantly, she receives the strongest possible recommendations from her toughest critics – her students….I recommend her without qualification.

Ed Zunich, Vice President, Grimes Aerospace Company (now Honeywell)

Excellent capture of our thoughts, Kristin. Thanks for doing such a thorough job [facilitating our meeting]. I’m amazed that you got us through such a daunting task in less than four hours.

David Tarbox, Director, Operational Technologies and Solutions, Raytheon Company
Garnett Stowe

After literally decades of personally participating in these exercises, I was pleasantly surprised at Kristin’s skill in making this off-site one of the best ever. She exceeded all the team goals I set and provided several useful recommendations in her closing remarks and leave behind materials. Kristin is my first choice in the future to help me identify and resolve the challenges associated with any large team building exercise. She has my unqualified recommendation as a facilitator, mentor, and problem solver of the first order.

Garnett Stowe, Vice President, Raytheon Company

Technology

Garnett Stowe

After literally decades of personally participating in these exercises, I was pleasantly surprised at Kristin’s skill in making this off-site one of the best ever. She exceeded all the team goals I set and provided several useful recommendations in her closing remarks and leave behind materials. Kristin is my first choice in the future to help me identify and resolve the challenges associated with any large team building exercise. She has my unqualified recommendation as a facilitator, mentor, and problem solver of the first order.

Garnett Stowe, Vice President, Raytheon Company
Erica McGill

Kristin Arnold is a very capable and experienced facilitator who works effectively with a varied group of executives. As a team builder, she is skilled at drawing people out, navigating intense emotions, and soliciting valuable information in a short period of time. Her calm professionalism and exceptional leadership skills forced group participants to stay focused while she pulled in all points of view and captured the information in a useable and insightful way. In the end, her planning and meeting facilitation enabled us to set priorities and commit to an action plan.

Erica McGill, Manager, Marketing Communications, Sematech

I have had several opportunities to use the tips, tricks, and tools that you presented in your workshop…and [my next] Steering Committee meeting went extremely well, far exceeding my expectations.

Leigh Baudreau, Sr Manager, Railinc

Transportation

I have had several opportunities to use the tips, tricks, and tools that you presented in your workshop…and [my next] Steering Committee meeting went extremely well, far exceeding my expectations.

Leigh Baudreau, Sr Manager, Railinc

It gives me great pleasure to thank and commend your ‘Extraordinary Team’ for the outstanding support you provided to the National Maritime Recovery Symposium….attended by a host of high level government officials as well as maritime industry executives. It was professionally executed and achieved the desired outcomes. I have received many positive comments regarding the symposium, including the superb management of the break-out work groups, a very challenging task due to the large group sizes as well as the passion of the participants on the subject of recovery.

Brian Salerno, Rear Admiral, Director of Inspections and Compliance, U.S. Coast Guard

Kristin was outstanding in assisting my team to manage four critical company projects. Not only were the projects successful, but I was able to acquire new tools for my tool kit with Kristin’s guidance. Kristin is extremely personable and “gets it.”

Frank Knafelz, VP, Terminal Operations, Horizon Lines


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