Latest Blog Postings

Finding an Opportunity in the Midst of a Crisis


There is a story that Thomas Bata, of Bata Shoe Company, used to relate about … Continue reading

Book Review: Inside Your Customer’s Imagination


As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been … Continue reading

Bring Your Virtual Meeting to Life with “Show and Tell”


I was coaching several panelists on how to make a virtual webinar/meeting more interesting and … Continue reading