Extraordinary Team Blog

Great Customer Service on Air Canada

Posted by Kristin Arnold on July 1, 2010

Happy Canada Day from Prince Edward Island!  As I write this, I am looking out onto the Atlantic Ocean on a breezy sunny day, thinking about my flight yesterday from Ottawa to PEI.

I was on the third leg of a trip starting at 6:30am in Philadelphia, connecting through Toronto, then Ottawa and then on to PEI.  I have been on my fair share of Air Canada and Star Alliance flights, so I wasn’t really expecting anything special.

Until I was greeted by an extraordinary flight attendant, Kryan (I think I got the spelling correct).  This guy obviously loves his job.  He greeted each passenger with a cheery hello, asked if we were from the island, regaled some visitors with little tidbits of island lore.  As we were flying, he pointed out key landmarks such as the Confederation Bridge and noted the various patchwork colors of green and red on the island.

All in all, a very pleasant experience for the passengers.  But what really struck me is how much fun HE was having.  I truly believe he decided that he was going to have a great day – and we were all infected with his enthusiasm.

Trust me, after 7 hours in the air and three stops, I arrived much more relaxed and happy to be back home in PEI!