When I am speaking, people often ask if there are businesses in other parts of the world experiencing similar problems as us in North America. Based on my experience, the answer to that would be “yes.” Continue reading “Recalculate Your Business Route to Fight Failure” »
Love this quote from General Eisenhower:
Leadership is the art of getting people to want to do what must be done. Continue reading “3 Keys to Mastering Leadership Artistry” »
The “Me Too” movement is deeply underway – and that is a good thing. There has been an abuse of power prevalent in establishments ranging from corporations to entertainment, to politics, to religious institutions, and it has been inflicted on both genders and people of all ages. It must stop. Continue reading “Managing Effectively During the #MeToo Movement” »
I was facilitating a meeting when one of the participants said, “I didn’t have a choice.” Continue reading “Don’t Say “I Don’t Have a Choice”” »
Many years ago I had a boss who said:
If you don’t truly like your customer, you will not have him for long.
And that is the philosophy that Eustace Reeves uses to run a successful business. Continue reading “Entrepreneurs: How Do You Like Your Customers?” »
Have you ever been in a situation where you simply felt overwhelmed? So many things to do…392 emails to act on, seven people knocking on your door, and oh, you forgot to call your mother. All of which are demanding your time and attention. And in that moment when the world is swirling around you, paralysis sets in. Continue reading “Productivity Tip: The Tactical Pause” »
I often hear people say that change is difficult. However, I do not think that it is change that is difficult at all. In fact, I believe most people love change. If you think of it, people change their cars, change their clothes, change their homes, and some even change their spouses or partners. Continue reading “4 Tell-tale Signs You are a Controlling Leader” »
This is a terrific activity to creatively demonstrate the use of the force-field analysis “tool.” This exercise is ideal for 8 or more people and requires 10 minutes. You will need a long rope with red tape in middle and a pen. Continue reading “Team Building Activity: Tug of War” »
Although 2018 is looking very optimistic on many fronts, we are still experiencing the effects of uncertainty in some areas. This past year, we faced political anxiety, a polarization of viewpoints, financial failures, earthquakes, droughts, fires, floods, and myriad other crises; and there are no signs that it will end anytime soon. We may even be on the brink of war in several regions. Continue reading “Preparing and Managing Your Team in the “New Normal”” »
It is now that time of year when organizations start calling us to assist with developing their strategic plan. Subsequently, as a professional speaker, trainer, and consultant, I feel it is necessary to “eat my own dogfood” and create a strategic plan for my own life and business. However, like many of you, I don’t want it to become a binder full of information that is not monitored or adjusted. Continue reading “How to Do Your Own Strategic Planning” »
I was recently facilitating a mastermind group of entrepreneurs and one of the topics for discussion was about “designing the best year of your life.” This noble aspiration captured my attention since Joe and I have been “homeless” waiting for our new house in Scottsdale for the last three months. (See our new mailing address in the footer of this website!)
Continue reading “Plan for the Best 2018 Using Your Own Book” »
When I joined my first national board a decade ago, many of the female directors complained that the male directors ignored their ideas. But THEN, amazingly enough, when it became THEIR idea, it was remarkably brilliant! Continue reading “How to Hear From More WOMEN at Your Next Meeting” »
This activity encourages team members to come together and “form” faster and to allow team members to “open up.” It works with any size group and requires about 5 to 10 minutes.
Meet in a space large enough for each team member to see and hear each other and have a good, well-thought-out question. Continue reading “Team Building Activity: Team Openers” »
Now that the weather is turning colder, many of us are planning to travel somewhere warm. Others will be traveling globally for both pleasure and business, but no one wants their visit to be spoiled by jet lag.
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic discussions at all levels of the organization. In those discussions, we typically talk about four levels of expectations: Continue reading “Be the Architect of Creating Exceptional Customer Experiences” »