“Sheesh, I have so much to do.” “I’m just so busy!” “It’s crazy around here!” Continue reading “Leaders: Are You Working Too Hard?” »
I love using this activity to demonstrate how teams assess information to make a decision. This works well with 5 or more people and time required is 15 minutes.
Use a space large enough for the team to sit in a circle or U-shape and the following materials: Continue reading “Team Building Activity: When Shall We Meet Again?” »
I popped into Anna’s Country Kitchen in Crapaud, Prince Edward Island which is one of my favorite eating places, for lunch this past week.
Lots of business leaders like to say, “The customer is always right.” Or, “We are a customer-centric company.” But how does that manifest into a daily habit or ritual so that all employees unabashedly KNOW that your company is obsessed with delighting the customer? Continue reading “Use an Empty Chair at Your Next Meeting” »
On a flight this past week, I noticed two men in their 20’s sitting in the row in front of me. One was dressed in jeans that were baggy and hanging low on his behind with a baseball cap on backward. The other young man was in jeans that fit properly with a pressed shirt and a dark sports coat. Continue reading “First Impressions: Little Details Make or Break a Career” »
In my line of work facilitating retreats and strategic planning, I often meet with an executive who will outline what he or she has in mind for the event. Sometimes, the “vision” for the day is so crystal clear that I have to wonder what they want the team to do during the event. Continue reading “Leaders: Do You Need Strategic Planning or Do You Have Clear Vision?” »
When working with clients to develop a team-based culture, the concern that always comes up is – My team is scattered and many work virtually, so how do I build a team under those circumstances? Continue reading “How to Lead a Virtual Team” »
I was facilitating a mastermind of manufacturing executives when we started chatting about strategic plans – and more specifically, about what makes a strategic objective “good?” So I offered up my four criteria for a worthwhile strategic objective, and since they scribbled this down in their notes, I thought it might be something worth sharing with you! Continue reading “4 Criteria for a Meaningful and Worthwhile Strategic Objective” »
I know I have discussed this in earlier blog postings, but now I see evidence that more and more companies are abolishing the Annual Performance Evaluation (APE).
This team activity allows you to creatively demonstrate the power of a collective vision. It works with any size group and requires about 5 minutes. You will need easel paper and a marking pen. Continue reading “Team Building Activity: Where Are We Going?” »
I was talking to a client this past week about my last blog posting and she asked, “So what’s the difference between a process map and a customer journey map?” A great question, indeed as they are really two sides of the same coin: Continue reading “The Difference Between a Process Map and a Customer Journey Map” »
The Six Sigma tool SIPOC (supplier, input, process, output, customer) is a powerful business tool in the process improvement toolbox. I have used it for over two decades to help organizations map their current processes – and to improve them. Continue reading “Six Sigma tool SIPOC Plus the Customer Experience” »
Back in the Frederick Taylor days around the turn of the 20th century, managers used a “hierarchical” approach to leading their employees. The work was fairly straightforward, information flowed down from the leader to each of the employees, and employees reported back up directly to the team leader. The “hierarchical” model was a simple, efficient and productive way of allocating and getting work done. The leader would tell employees what to do, employees did the work and reported the results back to the manager. Continue reading “What Kind of Team Leader Are You?” »
Have you ever witnessed a manager who failed to step up and address a one-time problem with a specific solution, but rather created a general “policy” to regulate all employee behavior? This is not only indirect and unclear communication, but it does not resolve the problem and upsets everyone affected.
This is an awesome activity for developing cooperation among team members and to gain problem-solving experience. It works best with groups of 4 to 8 people and requires 10 to 15 minutes. Continue reading “Team Building Activity: To Build a Bridge” »