As a fan of continuous improvement, I was intrigued by Dan Heath’s new book, Upstream: The Quest to Solve Problems Before They Happen.  It starts with an oft-told story of two campers who save a drowning child…only to see another struggling child drift by….and then another.  One of the campers starts to walk away when the remaining camper demands to know where he is going.  The answer: “I’m going upstream to tackle the guy who is throwing all these kids in the water.” Continue reading “Book Review: Upstream: The Quest to Solve Problems Before They Happen” »

Whenever I facilitate a strategic planning session, I like to leave the team with the ability to execute on the plan.  One of the key roles is the “champion” for the overall plan and one for each strategic initiative.  This is the person – typically the person high enough in the food chain AND who was in the strategic planning session – who has the most to gain (or lose) when the initiative is completed.  Continue reading “Find a “Champion” to Help Execute Your Strategic Plan” »