This activity is innovative for helping the team to form a way of working with each other that is consistent with the way clients/patients/customers are treated by their organization. Use this activity with 8 to 10 people. The exercise requires 10 to 15 minutes. Continue reading “Team Building Activity: Walking Our Talk” »
Recently, Barbara Mayhew commented in a blog about the P.E.I. WCB ruling that awarded benefits to a widow after her husband’s death was linked to workplace bullying and harassment.
Continue reading “Strategies to Reduce Workplace Bullying” »
Try this experiment: Take one rotten apple and place it in a bowl of fresh new apples. Walk away for a day or two and see what happens to the rest of the apples.
This past week I received a call from an associate who is an amazing facilitator, Donald Wolter. He and his team are developing a HIPO Leadership program. He wanted to know – “What is the most important quality that a leader must exemplify?” Continue reading “What’s the Most Important Quality A Leader Must Have?” »
To achieve a collaborative consensus, it’s crucial to hear from everyone at the table. But what happens when you want to be heard, but get interrupted all the time so your ideas never see the light of day? Continue reading “How to Minimize “Manterrupting”” »
This week, I spoke with emerging leaders at an association leadership development seminar. The topic was on “team leadership” and was one competency among four to earn their “Fellow” designation. One of the participants asked me, “What’s the difference between “leadership” and “team leadership?”
Continue reading “What’s the difference between “leadership” and “team leadership?”” »
We make decisions all the time. From the moment the alarm goes off (Shall I get up or hit the snooze button?) to the time we go to bed, we are constantly making decisions. Many are “ritualistic” – those decisions we make on autopilot. They are engrained into our schedule, whether they are good for us or not (brushing teeth when you wake up and go to bed – that would be a good ritual – and having six martinis every night might not be in your best interest!). Continue reading “How to Make More Effective Everyday Decisions” »
This week, I am facilitating a breakout session at a conference where the opening keynote was Joe Brown, Portfolio Director for IDEO, an innovative global design company. As he was describing their design-thinking process, Joe shared some insights into how they go about brainstorming: Continue reading “IDEO’s Design Thinking: The 7 Rules for Brainstorming” »
“Sheesh, I have so much to do.” “I’m just so busy!” “It’s crazy around here!” Continue reading “Leaders: Are You Working Too Hard?” »
I love using this activity to demonstrate how teams assess information to make a decision. This works well with 5 or more people and time required is 15 minutes.
Use a space large enough for the team to sit in a circle or U-shape and the following materials: Continue reading “Team Building Activity: When Shall We Meet Again?” »
I popped into Anna’s Country Kitchen in Crapaud, Prince Edward Island which is one of my favorite eating places, for lunch this past week.
Lots of business leaders like to say, “The customer is always right.” Or, “We are a customer-centric company.” But how does that manifest into a daily habit or ritual so that all employees unabashedly KNOW that your company is obsessed with delighting the customer? Continue reading “Use an Empty Chair at Your Next Meeting” »
On a flight this past week, I noticed two men in their 20’s sitting in the row in front of me. One was dressed in jeans that were baggy and hanging low on his behind with a baseball cap on backward. The other young man was in jeans that fit properly with a pressed shirt and a dark sports coat. Continue reading “First Impressions: Little Details Make or Break a Career” »
In my line of work facilitating retreats and strategic planning, I often meet with an executive who will outline what he or she has in mind for the event. Sometimes, the “vision” for the day is so crystal clear that I have to wonder what they want the team to do during the event. Continue reading “Leaders: Do You Need Strategic Planning or Do You Have Clear Vision?” »
When working with clients to develop a team-based culture, the concern that always comes up is – My team is scattered and many work virtually, so how do I build a team under those circumstances? Continue reading “How to Lead a Virtual Team” »