This activity encourages team members to come together and “form” faster and to allow team members to “open up.” It works with any size group and requires about 5 to 10 minutes. Meet in a space large enough for each … Continue reading
Now that the weather is turning colder, many of us are planning to travel somewhere warm. Others will be traveling globally for both pleasure and business, but no one wants their visit to be spoiled by jet lag.
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic discussions at all levels of the organization. In those discussions, we typically talk about four levels of expectations:
I often speak to executives about how the obsolete and ineffective Annual Performance Appraisal has outlived its usefulness. And yet, I still receive pushback from their HR professionals who believe that trimming the bushes of this dead plant will somehow … Continue reading