It seems like everyone is talking about the customer experience these days.  Employers are exhorting their team members to put a smile on your customers’ faces (internal and/or external) and create small, magical moments that turn into memories worthy of … Continue reading

I wrote in past articles how the odds of a business surviving two or more generations are statistically very low.  However, in Borden-Carlton, PEI we have a thriving business that is now on its third generation.  In fact, The Guardian wrote … Continue reading

I’m a big fan of Chip and Dan Heath, bestselling authors of Made to Stick (which explained why certain ideas catch on while others die), Switch (Which showed us how to make changes at work and in life), and Decisive … Continue reading