This week, I am facilitating a breakout session at a conference where the opening keynote was Joe Brown, Portfolio Director for IDEO, an innovative global design company. As he was describing their design-thinking process, Joe shared some insights into how … Continue reading
“Sheesh, I have so much to do.” “I’m just so busy!” “It’s crazy around here!”
I love using this activity to demonstrate how teams assess information to make a decision. This works well with 5 or more people and time required is 15 minutes. Use a space large enough for the team to sit in … Continue reading
I popped into Anna’s Country Kitchen in Crapaud, Prince Edward Island which is one of my favorite eating places, for lunch this past week.
Lots of business leaders like to say, “The customer is always right.” Or, “We are a customer-centric company.” But how does that manifest into a daily habit or ritual so that all employees unabashedly KNOW that your company is obsessed with … Continue reading