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A question I am asked quite often by entrepreneurs is, “How do I ensure that new employees and their managers will continue the customer-focused, ethical culture on which the organization was founded?” This is a great question and one that … Continue reading

Feedback to an employee is like fuel for a race car. It is not just helpful; it is absolutely necessary for development, engagement and improving performance. But, remember, feedback and praise are not the same. “Wow, you did a great … Continue reading