Last week, I attended the ISA-Association of Learning Providers’ Annual Business Retreat where we heard Jeanne Bliss speak about customer loyalty. About a minute into her speech, she laughed….and then snorted.  Yes, like a pig!  She continued to laugh and … Continue reading

During a recent conference, a dozen women gathered together in the evening to share a glass of wine and get to know each other better.  We came up with these five starter questions, which each woman selecting one question she … Continue reading

All it takes is a friendly smile, a genuine thank you, or a kind compliment to make someone’s day.  A kind word not only brightens their day, but makes your day even better. So why are people so darn stingy … Continue reading

I like to use this team activity to encourage active listening and creativity. Team Size Groups of 6 to 10 people Time Required 10 to 15 minutes, depending on team size Materials Eight to ten various household objects, such as … Continue reading

This week, I was privileged to give a presentation about the top employment trends I have been seeing in my work as a strategic planning facilitator and voracious reader of business literature. Actually, the presentation was more of a conversation … Continue reading